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ICO Data Protection Registration No: Z5231778

Head Office Unit 5 Grange Road Business Estate

Grange Road, Geddington, Kettering

Northamptonshire, NN14 1AL

E-mail: sales@sonicsecurity.co.uk

Freephone: 0800 281 014

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Freephone: 0800 281 014

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SONIC SECURITY SERVICES LIMITED

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Sonic Security Services Limited Registered in England & Wales Company No.2779190

NSI No.NAC/G/2493 | Safecontractor No.527775150 | SSAIB No.N/HAM4 | VAT No.GB 576 8067 94 

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HIKVISION SUPPORT - NOTICE 

Hikvision have four authorised distributors in the UK and support all customers, but only customers who purchase our equipment through these points of sale.

 

Hikvision UK do not support online sales, especially Amazon and eBay, which are blacklisted routes to market as they offer no support to the user. Products purchased through these channels are non-authorised, or Grey sales, and are generally imported directly from China.

 

Chinese products, destined for the Chinese market operate specific firmware, and this is not the same as products provided in the UK. Different technologies are supported in different regions, and there are legislative and technical reasons why this happens.

 

Hikvision technical support and commercial staff are not familiar with overseas products, and will NOT support them. Any warranty issues must be supported by the point of origin, which will, in this case, be China. Also, any attempt to upgrade the firmware from Chinese to UK will render the units inoperable.

 

 

 
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