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SONIC SECURITY SERVICES LIMITED
HIKVISION SUPPORT - NOTICE
Hikvision have four authorised distributors in the UK and support all customers, but only customers who purchase our equipment through these points of sale.
Hikvision UK do not support online sales, especially Amazon and eBay, which are blacklisted routes to market as they offer no support to the user. Products purchased through these channels are non-authorised, or Grey sales, and are generally imported directly from China.
Chinese products, destined for the Chinese market operate specific firmware, and this is not the same as products provided in the UK. Different technologies are supported in different regions, and there are legislative and technical reasons why this happens.
Hikvision technical support and commercial staff are not familiar with overseas products, and will NOT support them. Any warranty issues must be supported by the point of origin, which will, in this case, be China. Also, any attempt to upgrade the firmware from Chinese to UK will render the units inoperable.
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